finPOWER Australia Privacy Policy

finPOWER Australia Privacy Policy

At finPOWER Australia Pty Ltd (“finPOWER”, “we”, “our” or “us”), we are committed to protecting the privacy of people who interact with us through our websites, marketing, and social media channels.

This Privacy Policy explains how we manage personal information collected through our websites, marketing, and other interactions with us. It covers:

• How we collect information
• What information we collect
• How and where information is held
• Use and disclosure of information (including overseas)
• Corrections and complaints
• Changes to this Privacy Policy

1. How we collect information

We collect Personal Information in the following ways:

• Prospective customers and business contacts: when you engage with us directly (e.g. product enquiries, demo requests, training and support).
• Website and social media visitors: when you complete forms, register for webinars, download resources, or interact with us on social platforms.
• Automatically: via cookies and analytics tools when you visit our website, including browsing activity, IP address, device type, and technical details.

2. What information we collect

The types of information depend on your interactions with us, but may include:

• Contact information such as your name, email address, phone number, and business details.
• Marketing and communication preferences.
• Technical information such as IP address, browser type, device type, and activity on our websites.
• Information from cookies and analytics tools to improve website performance and tailor content. We may also use third-party analytics and advertising tools (such as Google Analytics, LinkedIn and other Advertising Partners) to understand how our website is used and to deliver relevant advertising. These third parties may collect information about your online activities over time and across different websites.

You can disable cookies in your browser settings, but some parts of our site may not function properly without them.

3. Use and disclosure of information

We use your information to:

• Provide you with information about our products and services.
• Respond to your enquiries and support requests.
• Manage marketing campaigns, including email communications and advertising.
• Improve our website, services, and customer experience.

 Marketing and communications

We may send you marketing communications about our products and services. You can opt out at any time by using the unsubscribe link in our communications or by contacting us.

Opting out of marketing communications will not affect important service-related communications.

We use HubSpot and other service providers to manage marketing and communications. Our HubSpot data is hosted in Australia. Some other services we use (such as analytics and advertising platforms) may store or process data outside Australia.

Legal and compliance

We may disclose personal information if required by law, to prevent fraud, or to protect against harm.

4. Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

We keep personal information only for as long as it is needed for the purposes for which it was collected, or to comply with legal and business requirements.

5. Corrections and complaints

You may request access to or correction of your personal information by contacting us at:

privacy@finpower.com.au

We will respond as quickly as possible, aiming to resolve complaints within 30 days in line with OAIC guidelines.

If you are dissatisfied with our response, you can contact the:

Office of the Australian Information Commissioner (OAIC)
1300 363 992
oaic.gov.au

Note on finPOWER Connect software
This Privacy Policy relates to information collected through our websites, marketing, and direct interactions with finPOWER.

Data privacy and information management within the finPOWER Connect software and related services are governed by the Software Licence Agreement (SLA) between finPOWER and its Customers. finPOWER Customers should review their SLA for details on how we manage, store, and protect data within our products and services.

6. Changes to this Privacy Policy

We review this policy regularly to ensure it is up to date. Updates will be posted on this page and are effective immediately upon posting.