Hein Eksteen leads our Account Management & Support team across the finPOWER Connect customer community, working directly with more than 400 lenders across Australia, New Zealand & the Pacific Islands, spanning private lending, non-bank, consumer, asset, commercial, and non-profit and government segments.
What is finPOWER Connect?
finPOWER Connect is a loan origination, management and investment software that supports lenders across the full lending lifecycle. That includes our Loan Origination Software (LOS) for pre-qualification through to approvals, our Loan Management Software (LMS) for servicing, collections and repayments, and our Investment Management Software (IMS) for investor onboarding, distributions and portfolio management.
What This Means for Lenders Using Connect
In his role, Hein’s focus is on strengthening long-term lender partnerships, supporting workflow optimisation across Connect, and ensuring our software configuration continues to align with each customer’s operating model and strategic objectives, subject to lender configuration and internal policies.
Account management & support at finPOWER is built as a partnership model. Our dedicated Account Managers work alongside lenders to review performance, surface optimisation opportunities, and ensure Connect continues to support evolving lending strategies, not just at implementation, but throughout a lender’s growth.
“Hein understands what lenders actually need from their software partner. He is making sure every customer on Connect has the strategic support to get the most from it, not just at go-live, but as their business grows and changes.”
Paul Thompson, CEO, finPOWER
Why Structured Account Leadership Matters in Lending Software
As lending environments grow more complex, with shifting compliance obligations, increasing integration demands, and pressure to scale efficiently, structured, strategic account leadership plays a critical role in long-term success. That’s exactly what Hein brings to finPOWER and to every lender on Connect.
